FAQ
Do I have to pay a deductible ?
The amount of deductible that you will be responsible to pay is determined by your insurance policy. Please check your insurance policy or call your agent.
How do I know if my car is total loss?
A car is total loss only when the price of repairs exceeds the insurance company determined value of your vehicle.
Is there a warranty on the repairs to my vehicle?
Yes. Ruben's Auto Body provides a guarantee on all repairs done by us, as long as you own the vehicle.
Can I get a ride home when I drop off my car?
yes, Ruben's Auto Body provides complimentary drop off service to anywhere locally or in town.
How long will the repairs to my vehicle take?
This depends on damaged to your vehicle, part availability, and time of approval by your insurance. You will be given an estimated of the time it will take to complete the repairs to your vehicle when the estimate is complete.
Can I wash my car after repairs?
Recommendation and precautions in the first 30 days
DO'S
-Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge
-Always use clean fresh water
-Wash your vehicle in the shade
DON'TS
-Do not use commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface
-Do not "dry wipe" your vehicle. Dry wiping can scratch the finish
-Avoid parking under trees and utility lines which are likely to attract birds. bird droppings have high acid content and will damage freshly painted surface
-Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days
-Do not spill gasoline , oil, antifreeze, transmission fluid, or windshield solvent on the new finish
-Do not scrape ice or snow from newly painted surface. Scrapers can act like a paint scapers on a newly painted finish.
-Do not wax or polish the vehicle at home.